Missions
As a Adoption & Enablement Leader, you will support the deployment of our flagship service offer, EcoCare, and help optimize the performance of our European operations hub in Serbia. You will work on strategic initiatives to drive adoption, improve collaboration, and enhance customer satisfaction.Key Responsibilities:
Adoption & Transformation
Drive adoption of new features, software, and tools
Monitor change management and user engagement
Promote best practices and support local teams
Performance Improvement
Assess country maturity (customer satisfaction, monitoring, etc.)
Launch performance models for various offers
Benchmark hubs and lead continuous improvement in Serbia
Support revenue generation through monitoring services
Operations Optimization
Identify cost-saving opportunities and improve efficiency
Apply Lean management principles
Implement action plans and track KPIs
Customer Engagement
Promote the Novi Sad hub during customer visits
Develop demo scenarios and train teams
Collaborate with the India hub for joint presentations
Knowledge Sharing & Communication
Share best practices across the European hub
Lead steering committees and highlight customer success stories
Team Development
Support skill development and team empowerment
Profil recherché
Master’s degree (Business School, Engineering, or equivalent) with a focus on marketing, project management, or digital transformationFirst successful internship or apprenticeship experience
Fluent in English and another European language
Strong communication skills, curiosity, and a collaborative mindset
Proficient in Microsoft Office; knowledge of generative AI is a plus
Interest in technology and IoT
Familiarity with Lean management and continuous improvement is a plus