Missions
A mission for Workflow Manager has arisen within the Fuselage Daily Repairs team at Airbus Commercial Aircraft in Wichita.You will join Fuselage team in Wichita ( Kansas - US) which provides the repair instructions (definition and justification) following damages reported by airlines (linked to events or during maintenance operations) . This includes the steering of the customer in case of deviations observed on aircraft and/or the associated repair.
The Repair definition must be delivered within deadlines set by customer support in accordance with the airlines requirements, in order to guarantee the aircraft return to service in due time.
The portfolio of customer queries is clustered in two main types such as Repair queries (queries that are caused by environmental or accidental damages and which represent the majority) and Engineering queries (deviations from standard product definition and which represent the minority) .
Tasks & accountabilities
As workflow manager you will be responsible for the distribution of customer queries which is a key role for the repair engineering team in the frame of our 24/7 support involving Airbus Offshore centres and subcontractors around the world.
Your main tasks and responsibilities will include:
Assessing the customer daily queries with respect to data completeness, workload, complexity
Allocating them to our teams and suppliers, anticipating impacts on target dates in line with respective office hours for each team.
Monitoring progress and ensuring On Time Delivery is met.
Defining priorities in cooperation with Customer Services department.
Planning Long-term Queries that can be anticipated, e.g. A/C de-lease checks, review of approval documents in the frame of life extensions, retrofits, weight variant changes
Supporting team capacity daily assessment, anticipating critical gaps and/or alerting line managers and partners.
Securing the yearly resource planning matches the capacity need considering workload assumptions from Customer Services and general phases throughout the year, e.g. less maintenance during the summer period.
Identifying and leading improvement initiatives to the workflow process looking for transverse harmonization,
Measuring the key performance indicators such as OTD (On Time Delivery) and effort per unit to anticipate cost relevant effects, triggering relevant root cause assessments and corrective actions in case of deviation and/or anticipation of changes.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth
Profil recherché
Required skillsAs the successful candidate you are able to demonstrate the following skills and competences:
Holds an Engineering Degree or equivalent relevant experience in an engineering environment.
Experience in aircraft structures is mandatory (knowledge of Fuselage structures ATA 52/53 is a plus)
Understanding of Design, Stress, Methods & Principles, and Airworthiness requirements when designing aircraft structure
Knowledge of Customer Operations, product Integrity / Liability and maintenance operation would be appreciated
Negotiation level in English and in French is mandatory
In addition you are showing the following abilities:
Ability to perform in a high pressure reactive environment and to quickly make decisions
Ability to translate customer requirements into operational deliverables and to prioritize
Ability to interface with others and discuss technical matters clearly and simply
Ability to collaborate well within a team, to work independently when required
Customer mindset and solution oriented
Good communication and influencing skills