Missions
IT department about 3 persons, in charge of support level 1 and 2 for end users for 2 entities (70 persons) . Covering helpdesk, business support and projects. Working closely with other entities in other countries.You will join a team of three people, based across the Swiss and Central Europe regions, whose mission is to:
- Act as the first point of contact for users and customers
- Identify and diagnose issues and problems
- Categorize and log requests in Jira
- Provide solutions to incidents and issues
- Manage the inventory of all hardware
- Ensure alignment with group policies and standards
- Handle audit requests related to the infrastructure scope
Profil recherché
A first significative experience or internship within an IT departmentGood writing skill (English)
Efficient communication (English)
Good analytical and problem solving skills
First customer service experience.
Friendly
autonomy
M365
Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPN troubleshooting
Cybersecurity
Cloud computing and Infrastructure
Jira
Confluence