Présentation de la société : ORANGE
Bienvenue chez Orange ! Un groupe engagé et responsable, vis-à -vis de ses collaborateurs, de ses clients et de l'ensemble de la société. Voici quelques chiffres clefs pour mieux comprendre notre groupe. Tout d'abord nous sommes un opérateur multi services (transformation digitale des entreprises, offres aux opérateurs, cyber sécurité, services financières mobile, contenus, connectivite pour les particuliers et les entreprises) et grâce au travail de nos équipes (147 000 salariés) sur plusieurs continents, Orange est une marque mondiale de première plan (266 millions de clients sur 26 pays, avec une présence mondiale avec OBS) . Quant à nos résultats, les chiffres parlent d'eux-mêmes. Nous investissons massivement pour étendre, moderniser, et fiabiliser nos réseaux afin que chacun ait accès au meilleur du numérique. Dans un monde de plus en plus digital, nous restons proche de nos clients, pour mieux les comprendre et les servir. Aujourd'hui, les attentes de nos clients particuliers et entreprises ne se limitent pas à la téléphonie. Nous développons des produits et services toujours plus utiles et pertinents dans leur vie connectée. Pour répondre aux besoins de nos clients professionnels, Orange dispose d'une filiale dédiée : Orange Business Services, met la puissance de la data au service de la transformation digitale des entreprises. A l'ère digitale, les données sont devenues ce que nous avons de plus précieux. Avec Orange Cyberdéfense, le groupe est également à la pointe de la cybersécurité pour une vie numérique plus sà»re. Operateur de confiance, Orange propose une expérience du numérique sà»re, positive et accessible à tous. Avec notre stratégie d'entreprise, engage 2025, nous nous engageons durablement pour la planète et pour l'égalité numérique. Toujours à la recherche d'innovation, nous travaillons avec de nombreux acteurs de notre écosystème. En accompagnant les Start-ups, en investissant, en menant des initiatives régionales et locales, nous encourageons une innovation ouverte. Enfin, Orange reste un acteur majeur des contenus depuis plusieurs années : co-production, agrégation, distribution de contenu, cinéma, série, télévision, jeux, musique. Nos contenus sont à retrouver sur tous les supports. Orange est l'acteur de confiance qui donne à chacune et à chacun le clé d'un monde numérique et responsable. Orange, vous rapprochez de l'essentielMissions et profil
Job and ResponsibilitiesWelcome to the Orange Europe management team. Orange Europe is present in 6 countries: Poland, Romania, Belgium, Slovakia, Moldova, and Luxembourg.
Your mission with Orange Europe will be based at Orange Belgium in Brussels.
Orange offers a wide range of innovative telecommunications services to both individual and business customers. At Orange, we are committed to delivering exceptional customer experiences and staying at the forefront of technological innovation.
Orange Europe’s ambition is to be the best sustainable, convergent telecom provider in Europe.
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Presentation of the Mission and Activities:
As a Digital Project Manager in the Sales & Digital team at Orange Europe, you will play a key role in supporting the digital B2C channel management across Europe.
Our goal is to enhance the efficiency of our digital sales and customer care channels, focusing on operational models and transformation initiatives.
In this exciting role, you will for both for Europe division and for the local Belgian affiliate
For the Group, you will:
1. Gather data from affiliates to produce reports and analyze digital performance using analytics and reporting tools.
2. Analyze drivers of digital performance and identify opportunities for optimization. This includes managing traffic insights, improving conversion rates, enhancing customer satisfaction, understanding cost drivers specifically regarding digital paid traffic acquisition, and transforming customer interactions toward digital channels.
3. Help define the digital Golden Rules and monitor their implementation, such as rules for digital marketing spend, digital supply chain, and omnichannel lead generation.
4. Organize community meetings and create content for presentations: monthly digital reviews with all affiliates, thematic seminars, etc. Help grow the digital community through sharing and replicating best practices.
5. Manage acceleration projects with internal expertise centers. Projects may include lead generation, deploying shared IT tools, standardizing UX design and analytics tracking, implementing digital tools like A/B testing, and providing digital training.
6. Participate in digital channel maturity assessments across countries and monitor transformation progress following Group recommendations.
7. Conduct benchmarks and strategic analyses on emerging topics, and propose recommendations: competitive analyses, operational suggestions on topics like eSIM, marketplaces, digital loyalty programs, growth of generative AI in search engines, AI in devices, etc.
In this role, you will undertake complementary missions for Orange Belgium that hosts the position. You will:
1. Manage and coordinate projects actions and initiatives across our different environments (B2C, B2B, hey! , Corpo) .
2. Monitor and analyze the performance of these actions; you may be trained to use tools such as Contentsquare, Google Analytics, and others.
3. Engage in CRO thinking by proposing AB tests in collaboration with the experimentation team.
4. Identify optimization opportunities for the existing digital assets (placeholders, current animation, etc.) .
We are looking for a candidate passionate about digital innovation, community building, data-driven insights, and operational performance improvement, contributing to the growth of our sales and digital teams across Europe.
Join Orange Europe in Brussels, Belgium, and be part of our journey to accelerate the digitalization of sales and customer care channels.
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Skills necessary for this Job:
To thrive in this position, we are looking for candidates who possess the following skills and qualifications:
- You are proficient in English public speaking to work and present in an international environment
- You are a self-starter, self-motivator, with a personal drive to excel with minimal supervision.
- You are analytical, curious, and a regular user of technological and digital tools.
- You are well organized, structured, and have a strong ability to work cross-functionally.
- Skills in analytics and digital tools are a strong asset (Google Analytics & Ads, BigQuery, Looker Studio, Power BI…) .
Profile:
- You hold a Master’s degree or equivalent in Marketing, Management, Business, or Engineering.
- You have relevant prior experience in digital advertising or e-commerce, including tools (digital marketing, e-shop, self-care, bots, AI, and personalization) .
- Fluent English is compulsory; French is a plus, as well as other languages spoken within Orange Europe.
Benefits of this Job for the Candidate:
By joining Orange as a Project Manager for the Europe Sales and Digital Team, you can expect:
- Valuable experience working in a leading telecommunications company.
- Collaboration with diverse teams across Europe, fostering professional growth and networking.
- The opportunity to contribute to the development of sales and digital teams across multiple channels in Europe.
- A dynamic and innovative environment that encourages creativity and initiative.
- Ongoing learning and development opportunities to enhance your skills and knowledge.