Missions
Measure and report value creation for his scope of work. Define and track patient‑centric KPIs such as satisfaction scores, adherence to therapies and outcomes; use analytics to identify opportunities for continuous improvement.Assist with successful design and deployment of tools and evaluation of new digital solutions to support global HHC activities within the guidelines of process standardization and adoption of best practices (this includes Web solutions used by sales teams) .
Establish and maintain alignment on global standards and best practices to ensure consistent solutions, processes globally in compliance to the Group standards and GDPR regulation. “Think Global, Act Local”.
Facilitate user adoption, training, and maintenance of HHC GUB’s digital core solution in support of demand-to-supply needs and requirements
Partner and influence to set strategy for key process and system improvements to better enable to achieve strategic business goals. Leverage multiple tools including Sales force, Power BI, Navision, SAP, Concur, and other Air Liquide approved tools as well as analytic resources to gain insight into areas for improvement and efficiencies.
Influences stakeholders to gain buy-in and alignment for proposed changes and modifications. Provides a clear communication strategy and change management for upcoming changes prior to and during the change process.
Lead all phases of the functional area process improvement project life cycle including: project initiation, project development, project implementation and testing, end-user training, following accepted project management best practices for controlling project costs and deliverables.
Conducts internal process benchmarking in partnership with process stakeholders to identify best-in-class solutions as well as areas to enhance performance, efficiency and productivity.
Lead digital innovation projects. Pilot emerging technologies (wearables, telemonitoring, AI‑driven predictive models) , evaluate their impact on care delivery and scale successful initiatives..
Train, coach and mentor select employees in functional area process best practices, principles, and master data requirements to help drive transformational change and the development of Subject Matter Experts.
Ensure all Production planning business processes are documented in Intelex, current, and appropriate stakeholders are trained through myHR.
Work with all appropriate business resources within HHC to define and establish an overall consistent approach to data clean up, maintenance and quality control.
Work with existing data integrity teams and DOP to implement controls and compliance metrics that are consistent and will help to continually improve data quality.
Provide functional support for the tools in use jointly with IT BIS/GIO.
Develop and maintain system procedures and guides.
Track KPIs, Analyze, interpret and perform root cause analysis for discrepancies in data
Engage and partner with HHC site management, third party vendors, IT and other parties as required.
Conduct or support internal system data audits.
Joining this VIE program offers you the unique opportunity to lead the design and deployment of a patient-centric digital ecosystem, where you will directly influence business growth and innovation across the Benelux region. You will develop high-level expertise in complex, integrated platforms like Salesforce and SAP while driving digital transformation initiatives that leverage emerging technologies like AI-driven predictive models and telemonitoring
Profil recherché
Must have:Experience successfully leveraging business analytics to inform decisions
Systematic problem solver focused on implementing solutions to solve root cause problems
Comfortable with out of the box thinking and challenging status quo
Strong ability to partner across a complex, matrixed organization and influence outcomes at all levels
Ability to communicate and deliver presentations with impact
Solid computer skills (i.e. Sales force, SAP, Navision, Google platform, Web portals, Database programs a plus)
Team player and leader who can collaborate to drive better outcomes
Ability to set goals and motivate self
Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization.
Able to demonstrate strong leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
Vision, creativity and a quality mindset