Missions
The VIE's mission is to be an active agent of change, combining project coordination rigour withhands-on process and technical implementation support for the NCE CSC transformation.
- Automation & Digital Project Support: Support the development, testing, deployment, and adoption of
projects, ensuring successful integration into the new CSC processes.
- Process Excellence & Standardization: Actively work with country operational teams and Workgroup
Procedures - SOPs, User Guides) , and organize/conduct training sessions.
- Workshop Facilitation & Change Management: Prepare and conduct cross-functional workshops with
- KPI Development & Performance Monitoring: Design and implement robust follow-up indicators for
- Project Governance & Planning: Maintain the central NCE CSC Implementation Plan, focusing on
- Reporting & Transparency: Develop and circulate high-quality weekly/monthly project dashboards and
Profil recherché
Master's degree in Business Administration, Project Management,Engineering, or Finance. A specialization in Business Process
Management or Digital Transformation is a plus.
Hard skils:
: Mastery of Google Slides/PowerPoint for high-impact
communication, Data Analytics (Excel, Google Sheets)
: Process Mapping/Modeling (Visio, Lucidchart…) ,
Familiarity with Customer Service processes (CSC) , Working
experience with project management tools (Smartsheets, …) , Data
Visualization Tool (e.g., Power BI) , Basic understanding of AI and
RPA
Soft skill:
: Structured Communication: Excellent ability to
synthesize information and communicate clearly and concisely to
diverse stakeholders, Meticulous Organization, Workshop
Facilitation & Leadership: The confidence to lead effective group
sessions.
: Experience in a complex, multi-country, or highly
matrixed organization, Assertiveness with Diplomacy: The
confidence to enforce project standards and deadlines while
maintaining strong relationships, Proactive Problem-Solving: An
anticipatory mindset to identify potential risks and dependencies
early