Missions
The mission of the CX officer is to lead & participate in several internal & transversal projects, in thespirit of improving the customer experience of our customers. This will be done with the following
objectives:
- Design an internal KPI & Dashboard that will help us to measure CX from within the
- Follow-up on existing KPI’s and Dashboard and provide a reporting to management. In case
come up with improvements.
- Providing support on all projects related to survey sendings & close-the-loop during the year.
- Participate in and lead internal & transversal projects, in order to deliver them on time/on
○ Formalizes the necessary project documentation (Scope, planning, budget, …)
○ Coordinates the work of the project team members
○ Organizes regular project steering committees to validate Gate passages and
communicates project progress to the various stakeholders
○ Follow–up of management of change
Why Join Us?
You will be able to learn more about Customer Experience and all aspects related to it within a company.
You will be driven by customer feedback, collaborating with multiple stakeholders in order to find ways to
improve the customer journey. You will be challenged to participate and lead projects with
multidisciplinary teams, located in different countries
Profil recherché
Education:- Business school background
- Team Spirit
- Autonomous
- Entrepreneurial spirit
- Result oriented
- Analytical
- Structured and organized 3
- Curious
- Good communication skills
- Strong in project management
- Infl uencing skills
- Very comfortable with data and IT systems (excel, google sheets, powerBI..)
- English fl uency is Must have
- Additional languages are French, Dutch