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L'AIR LIQUIDE SOCIETE ANONYME POUR L'ETUDE ET L'EXPLOITATION DES PROCEDES GEORGES CLAUDE : VIE – COMMERCIAL OPERATIONS ANALYST (H/F)

Poste
Volontariat International en Entreprise (V.I.E) (24 mois)
Localisation
Madrid, Espagne

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Job Description Summary
The Out-of-Hospital Market serves a broad spectrum of clients, reflecting the diverse needs of modern healthcare. Our customer base is strategically divided into: Private & Public Sector.

Our expertise extends across crucial sub-markets, each presenting distinct opportunities for growth and innovation:
  • Community Care: Focused on delivering medical gases and services directly to patients in their homes, enhancing their quality of life and facilitating recovery in a familiar environment.
  • Mobile Care: Supporting emergency medical services, ambulance fleets, and remote healthcare initiatives, ensuring immediate access to medical gases wherever and whenever they are needed.
  • Primary Care: Partnering with general practitioners, local clinics, and medical centers to provide essential medical gas solutions for everyday healthcare needs and minor procedures.
  • Biobank: Supplying vital cryogenic gases and related services to biobanks and research institutions, safeguarding invaluable biological samples for future medical advancements.
Air Liquide Healthcare Iberia offers a robust portfolio of products and services tailored to the specific demands of the Out-of-Hospital Market:
  • Packaged Gases: A wide range of medical gases in various cylinder sizes, ensuring portability and convenience for homecare and mobile applications.
  • Liquid Gases: Supplying bulk liquid medical gases for larger facilities and specialized clinics, providing continuous and efficient supply.
  • Services: Beyond product delivery, we provide comprehensive services including equipment maintenance, technical support, and patient training to ensure safe and effective use of our solutions.
  • Distribution System and Equipment: Designing, installing, and maintaining state-of-the-art medical gas distribution systems and related equipment to meet the unique infrastructure needs of out-of-hospital settings.
The Out-of-Hospital team in Iberia is comprised of 5 dedicated professionals, each committed to delivering exceptional value to our clients and colleagues. This team acts as a vital bridge within Air Liquide Healthcare, fostering strong cross-functional collaboration. We interact extensively with all other departments, ensuring seamless operations and integrated solutions:
  • Logistics: Collaborating closely to optimize delivery routes, manage inventory, and ensure timely and efficient distribution of critical medical gases and equipment.
  • Sales Administration: Partnering to streamline order processing, manage contracts, and maintain accurate customer records, ensuring operational efficiency.
  • Sales: Working hand-in-hand to identify new business opportunities, develop tailored solutions, and expand our market reach in the out-of-hospital sector.
  • Customer Support: Providing invaluable insights into customer needs and challenges, enabling us to enhance service delivery and ensure client satisfaction.
  • Operations: Aligning with operations teams to ensure the highest standards of quality, safety, and regulatory compliance in all our activities.
  • Marketing: Collaborating to develop compelling strategies that effectively communicate our value proposition and expand our presence in the out-of-hospital sector.
The Out-of-Hospital team is more than just a department; it's a driving force that embodies the core values of Air Liquide. Through our dedicated efforts, we consistently strive to bring the best of Air Liquide's commitment to our clients, ensuring they receive unparalleled healthcare services. We also work collaboratively with our colleagues across the organization, collectively contributing to the provision of the best possible healthcare services.

If you are looking for an opportunity to make a tangible impact in the healthcare industry, to collaborate with diverse teams, and to contribute to a growing market that directly improves patient lives, we encourage you to learn more about career opportunities within our Out-of-Hospital team!

Job Description
 The role focuses on using data to optimize business performance. A strong candidate's experience will reflect these duties:
  • Contract Data Management: Manage and follow up on contract renewals within the Out of Hospital segment.
  • Process Improvement: Ensure the quality, accuracy, and reliability of customer data in Salesforce..
  • Performance Monitoring: Tracking key performance indicators (KPIs) and support the monitoring of sales in digital campaigns, analyzing performance, and proposing improvements.
  • Cross-functional Support: Acting as a liaison between different departments to help them make data-backed decisions

Profil recherché

  • Interest in commercial operations and digital marketing.
  • Knowledge of CRM and Data Visualization tools (Salesforce, SAP, Power BI experience is a plus) .
  • Strong organizational, critical thinking and communication skills. Education
Bachelor Degree in one of these fields: Business Administration, Finance, Economics, Statistics or Mathematics, Engineering, Computer Science Soft and Hard Skills

Must have:
  • Analytical and Critical Thinking: You'll need to be able to identify patterns, root causes, and develop data-driven solutions.
  • Communication: The ability to explain findings clearly to the team is critical.
  • Problem-Solving: You'll be tasked with identifying operational inefficiencies and proposing strategic solutions.
  • Attention to Detail: Precision in data analysis and reporting is paramount.
Nice to have:
  • Advanced Excel: Preferable highly proficient with Excel.
  • Data Visualization Tools: Experience with Power BI.
  • ERP & CRM Systems: Understanding systems like SAP and Salesforce is important for extracting sales, customer, and operational data.
Languages

English fluency is Must have Spanish fluency is Must have

Please send your CV and motivation letter in English!

Position open only for candidates eligible to the VIE program. Therefore, only the applicants meeting the requirements of the French V.I.E program will be taken into consideration. Please visit this website for more information about these requirements: https://mon-vie-via.businessfrance.fr/en/what-is-the-vie-french-international-internship-program
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