Missions
We are looking for a passionate and data-driven Customer Delivery Experience Leader to join our team and drive excellence across the end-to-end delivery journey. In this role, you will be the voice of the customer, ensuring that every delivery touchpoint contributes to a seamless, reliable, and personalized experience.Your main missions will be :
Delivery Experience
Drive improvements of our customers’ Satisfaction on Delivery, leveraging customers voice and data & analytics.
Deliver together with local stakeholders (Global SUpply Chain and Country organization) successful plans, with a specific focus on key customer segments and VIP customers
Make regular external benchmarks and competitive analysis
Net Sentiment : leveraging data analytics from all touch points for Get delivered.
Commercial Logistic Offer (CLO)
Manage CLOs to ensure on-time order execution and competitive positioning by customer type
Ensure the Reliability governance in the region is strong with Planning, Distribution Centers and Plants
Collaboration with the Front Office to secure knowledge, support and promotion from inside to outside.
Order Experience
Support digitization of the Delivery experience (MySchneider, e-Commerce) partnering with Schneider Electric Digital team
Ensure product and customer master data are properly managed to allow best-in-class customer experience
Master ERP key functionalities, especially date rescheduling relative to order entry and fulfilment.
Specialized supply chain
Implement, deploy, measure and monetize the Customer Process Capabilities
Ensure strong personalization by customer type to create a sustainable competitive advantage
Profil recherché
Master’s degree ideally in Logistics/ Supply Chain, Business Administration (with Logistics Management Specialization) but could also be Communication·Business and Supply chain acumen with previous experience in Logistics, Customer Care or Sales/ Marketing/Project management
·Strong digital mind-set with analytical skills
·Continuous Improvement Process Oriented with strong RCA knowledge
·MS Office and general digital skills and likes data
·English language speaking and writing. German and/or French would be a + but is not essential
·Impacting communication, teambuilding skills and problem-solving skills
·Negotiation and influencing skills aimed motivate people to support in boosting customer satisfaction
·Have an outgoing personality, self-reflective ability, positive attitude and open minded