Présentation

Description de l'emploi :

Airbus Helicopters is looking for an ITSM Product Owner - Service Request Management (f/m) to join our team based in Marignane, France.

About the Role

We are seeking a highly motivated and experienced Product Owner to join our team, focusing on Service Request Management.

In this pivotal role, you will be responsible for defining and delivering the product roadmap for our service request capabilities, ensuring they meet the evolving needs of our users and align with our strategic objectives.

You will work closely with stakeholders across the organization, including our technical development teams based in India, and other business units to translate requirements into tangible product features that enhance user experience, streamline processes, and drive efficiency, all within the ServiceNow platform.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death) . Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Product Strategy & Roadmap: Define and communicate the product vision, strategy, and roadmap for Service Request Management, ensuring alignment with overall company goals and the ServiceNow platform capabilities.
• Requirements Gathering: Conduct in-depth research, gather, and analyze user needs, market trends, and business requirements to inform product development.
• Backlog Management: Own, prioritize, and maintain the product backlog for your area, ensuring stories are well-defined, estimable, and ready for development by our ServiceNow development teams.
• Stakeholder Collaboration: Act as the primary liaison between business stakeholders, our technical teams in India, and design, facilitating clear communication and shared understanding.
• Feature Definition: Translate high-level requirements into detailed user stories, acceptance criteria, and process flows, with a strong understanding of ServiceNow's functionalities.
• SRM Automation Development: Drive the identification, definition, and delivery of automation opportunities within Service Request Management on the ServiceNow platform, leveraging technologies such as Ansible, Robotic Process Automation (RPA), and other integration tools to provision services and automate manual tasks.
• User Experience (UX) : Collaborate closely with UX/UI designers to ensure an intuitive, efficient, and user-friendly experience for service request processes within ServiceNow.
• Development Lifecycle: Participate actively in all phases of the agile development lifecycle, including sprint planning, daily stand-ups, reviews, and retrospectives, working closely with our offshore development teams.
• Release Management: Plan and coordinate product releases on the ServiceNow platform, including communication, training, and post-launch monitoring.
• Performance Monitoring: Define key performance indicators (KPIs) and monitor product performance post-launch, using data to inform future iterations and improvements within ServiceNow.
• Continuous Improvement: Proactively identify opportunities for process improvement and innovation within Service Request Management on the ServiceNow platform.

Your profile:

• Experience:

  • Proven experience (5y+ years) as a Product Owner or similar role, with a strong focus on enterprise software or IT service management platforms.

  • Demonstrable experience in Service Request Management processes and best practices (e.g., ITIL framework) .
  • Extensive hands-on experience developing and configuring solutions specifically on the ServiceNow platform is a must.
  • Proven experience in identifying and implementing automation solutions within service management, utilizing technologies like Ansible, RPA (e.g., UiPath, Automation Anywhere) , or other orchestration tools.
  • Experience working with offshore development teams, particularly in India, in an Agile/Scrum environment.
• Technical Skills:

  • Solid understanding of software development lifecycle (SDLC) .

  • Deep expertise in ServiceNow functionalities, modules (e.g., ITSM, Service Catalog, Flow Designer) , and best practices.
  • Familiarity with automation technologies such as Ansible, RPA tools, and API integrations.
  • Ability to understand and articulate technical concepts to non-technical stakeholders and to effectively communicate with ServiceNow developers and automation engineers.
• Soft Skills:

  • Excellent communication, interpersonal, and presentation skills, with a proven ability to collaborate effectively across different time zones and cultures.

  • Strong analytical and problem-solving abilities.
  • Demonstrated ability to influence and lead cross-functional teams without direct authority.
  • Exceptional organizational skills and attention to detail.
  • Proactive, self-starter with a strong sense of ownership and accountability.
• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent practical experience.
• Certifications (Nice to Have) : CSPO (Certified Scrum Product Owner) , PSPO (Professional Scrum Product Owner) , ITIL Foundation, ServiceNow Certified Product Owner/Administrator/Developer, certifications in Ansible or RPA technologies.

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This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Unité légale :

Type de contrat :

Niveau d'expérience :

Famille d'emplois :

En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus.
Airbus s'engage à assurer la diversité de sa main-d'œuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants.

Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à emsom@airbus.com.

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.