Missions
Where is the Position?This position is based in Barcelona in Southern Europe, within the multicultural quality team in a dynamic and challenging environment.
Which missions will you lead?
As a Service Quality Leader, you will support the deployment of quality strategies and continuous improvement initiatives that enhance project and service performance and customer satisfaction. You will contribute to the development of tools, processes, and training that strengthen quality culture and performance across global operations. Your main missions will be:
- Support Quality Strategy Deployment
- Assist in implementing project & service quality initiatives aligned with global strategy.
- Help monitor Key Performance Indicators (KPIs) and support the preparation of reports and dashboards.
- Participate in the coordination of quality improvement action plans and follow-up activities.
- Contribute to Project & Service Quality Programs
- Support training and coaching programs to reinforce quality fundamentals within project & service teams.
- Help assess and document quality maturity across regions and contribute to audit preparation.
- Assist in the development and dissemination of best practices and lessons learned.
- Participate in Continuous Improvement Projects
- Contribute to problem-solving workshops and root cause analysis for project & service-related issues.
- Help transform lessons learned into actionable improvements and preventive measures.
- Support the documentation and communication of success stories to promote engagement.
- Collaborate Across Functions
- Work with cross-functional teams (Design, Manufacturing, Operations) on transversal quality topics.
- Assist in the coordination of the global project & service quality network and knowledge-sharing activities.
Profil recherché
What are the qualifications we are looking for?Education: Master’s degree in engineering, Industrial Management, or a related field.
Work experience: A minimum of 1 year of experience as quality engineer, project manager or related field (internship/apprenticeship included) .
Skills:
- Strong proficiency in Microsoft Office Suite & knowledge of quality Tools.
- Analytical and structured mindset.
- Knowledge of legal regulations and standards related to quality/ ·Basic understanding of quality tools and methodologies (e.g., root cause analysis, KPIs) .
Personal abilities or skills:
- Good communication skills.
- Open-minded, flexible, and sociable personality.
- Quick adaptability to new environments.
- Motivated to drive change and contribute innovative ideas.