Présentation

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.

Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

Who are we?

Ask anyone who works here…the people make Accenture what it is. Our people are committed to giving their very best every day and doing what’s right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world and within Europe. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674, 000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

At Intelligent Operations we help clients turn the change they see into the impact they want; rethink the way people work and organizations perform by harnessing the power of rich data for decision-making, innovative technology and advanced machine intelligence. Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around) , freeing them up for more creative thinking and exciting work.

We are currently looking for a Service Delivery Ops Lead, manage end-to-end operations for client deals and delivery capabilities for complex offerings. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.

​The work: ​

• Lead the service delivery strategy across a portfolio of clients
• Accountable for service delivery of clients and delivery capabilities for offering at scale
• Manage and own service quality, cost, and leadership of the people delivering services, as well as contributing to solution development
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments
• Support sales opportunities, validate expected delivery capability, and sign off on commitment to proposed Service Level Agreement (SLAs)
• Cultivate and improve client and customer relationships in partnership with Accenture Operations Account leadership
• Grow and develop the capability of the portfolio SDO team, manage and mentor with high integrity and inspire other
• Manage people engagement, recruiting and staffing to optimize delivery targets
• You will be accountable for the following:
  • Cost to serve – achieving yearly defined target
  • Renewal/upsell – the success of our delivery drive our success to renew and increase scope
  • People – Umanaged attrition / Key Talent Retention – ensuring right structure and succession plan
  • I&D Targets – be a role model for globally aligned initiative in the local teams

Here's what you’ll need: ​

• Client relationship management experience
• Delivery excellence
• SLA management
• Operations 101 – get the basics right and beyond

Leadership Essentials:

• Always do the right thing in every decision and action.
• Lead with excellence, confidence, and humility.
• Exemplify client-centricity and a commitment to client value creation.
• Mindset of shared success and collaboration with each other, our clients, our ecosystem, and our communities.
• Care deeply for all our people to help them achieve their aspirations professional and personally.
• Living our unwavering commitment to inclusion and diversity.
• Have the courage to change and the ability to bring our people along the journey.

What we believe:

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Accenture is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation to enable your participation in the recruitment process.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.