Missions
CNH is a global leader in agricultural and construction equipment, recognized worldwide through its brands: Case IH, New Holland Agriculture, Steyr, Case Construction, and New Holland Construction. With a strong commitment to innovation, CNH is at the forefront of the digitalization and automation revolution — developing smart, connected solutions to feed, to build, to power, and to connect the world. This transformation journey is reshaping customer and dealer network experiences while redefining CNH's business model for the future. We are looking for a results-oriented product professional with a passion for building new aftermarket service models. If you thrive at the intersection of connected services, subscription monetization, and cross-functional delivery — and you are energized by turning complex service ecosystems into seamless, premium customer offerings — this role is for you. The Digital Product Manager – Premium Connected Service Contracts & Subscriptions is responsible for driving the development, integration, and monetization of CNH's premium connected service offerings, working in close collaboration with the Non-Connected Services team. The role focuses on building subscription-based service bundles that combine connected and non-connected capabilities into integrated aftermarket packages — while ensuring seamless alignment with the existing service systems and processes that underpin contract management, billing, and dealer activation.This position operates at the intersection of product strategy, service innovation, and digital enablement. It leads the creation of new aftermarket offerings — including Inspection Services and premium connected service bundles — and drives the adoption of new monetization models and digital tools that support a B2C-ready subscription business. The role acts as a bridge between today's legacy service landscape and tomorrow's connected service portfolio, ensuring consistency, operational readiness, and cross-functional alignment.
Working in an agile environment, this product manager balances strategic roadmap ownership with hands-on delivery, governance of service system interactions, and continuous improvement of both new and existing service solutions. Inspection Services – New Aftermarket Offering
- Lead the creation of Inspection Services as a structured global aftermarket offering, from product definition through go-to-market readiness.
- Coordinate across regions, quality, IT, and business leads to design the product, define process flows, enable digital tooling, and ensure commercial launch readiness.
- Serve as the primary product owner driving cross-regional discussions, decisions, and alignment throughout the development lifecycle.
- Build new premium service bundles, integrating connected and non-connected services into subscription-based packages for customers.
- Ensure all systems, processes, and stakeholders — including Finance, Aftermarket, Connected Services teams, and regional representatives — are aligned for seamless service activation, renewals, and billing.
- Oversee go-to-market readiness, internal communication, and field enablement for new bundle launches.
- Lead the investigation, evaluation, and integration strategy for new digital tools that enable B2C invoicing and expand CNH's subscription-based service business model.
- Orchestrate collaboration across IT, Finance, Legal, regional teams, and Connected Services to assess feasibility and ensure integration with existing service systems.
- Own progress tracking, issue resolution, and requirements alignment across all involved parties.
- Maintain and improve global reporting tools for service contracts and quotations, ensuring stability, accuracy, and readiness for business management use.
- Monitor system performance, coordinate bug fixes, and drive continuous enhancement of dashboards and KPIs.
- Work closely with IT development teams and Services leadership to support data-driven decision-making across the service portfolio.
- Act as product manager for all integrations related to service offering quoting within dealer-facing tools.
- Align dealer tool capabilities with the service roadmap, ensuring correct representation of service products, pricing logic, and contract flows.
- Coordinate technical teams and regional stakeholders for enhancements, updates, and deployment of new features.
- Serve as the central point of contact between Product, IT, regional teams, Marketing, Finance, dealers, and Services teams.
- Lead alignment sessions, workshops, and decision-making forums to ensure the smooth rollout of new services across markets.
- Support change management, communication plans, and training activities across all regions
Profil recherché
Bachelor's degree in Engineering, Business, Computer Science, or a related field.- 3 years in digital product management, preferably in aftermarket services, service contracts, or SaaS environments.
- Proven experience collaborating with agile development teams; solid backlog management and user story writing skills.
- Demonstrated ability to translate complex business needs into clear digital requirements.
- Experience managing cross-functional stakeholders across product, IT, finance, and regional teams.
- Analytical mindset with experience in reporting tools and KPI tracking.
- Excellent communication and facilitation skills in a global, multicultural environment.
- Fluent in English; additional languages are a strong asset for multi-region rollouts.
- Experience with subscription-based service models, B2C digital commerce, or connected service monetization.
- Background in multi-market deployment programs or regional market rollouts.
- Experience in product discovery methodologies, UX prototyping, or usability testing.
- Subscription model design and connected service monetization.
- Cross-functional coordination across product, IT, finance, and regional teams.
- Agile product management: backlog ownership, user story creation, sprint facilitation.
- Dealer tool and service system integration management.
- Reporting platform ownership and data-driven decision support.
- Stakeholder influence and change management across global markets.
- Customer-first and commercial mindset with strong problem-solving skills