Missions

• Identify, formalize, and document key Customer Service data sources (orders, backlog, lead times, order status, root causes of delays) . • Design and maintain robust, standardized, and scalable data models aligned with business needs. • Define and enforce data quality, consistency, and update rules. • Integrate industrial constraints and operational realities from the three European manufacturing plants into data structures and reporting.

• Design, develop, and maintain Power Application & Power BI dashboards to standardize data entry, support operational monitoring and management decision-making. • Implement Power Automate workflows to reduce manual activities and improve data flow efficiency. • Utilize SharePoint, Microsoft Lists, and advanced Excel (Power Query, data models) as core components of the solution. • Embed digital tools into daily operations via Microsoft Teams, ensuring usabilityand adoption.

• Trends and performance patterns,
• Operational bottlenecks and breaking points,
• Root causes of delays and service disruptions.
• Translate raw data into clear, actionable insights supporting anticipation and corrective actions.
• Contribute to a fact-based, analytical culture within Customer Service and Sales teams. 4. Data-Driven Communication (Internal & External)
• Support a more consistent and transparent internal communication between:
• Customer Service teams
• Sales organizations
• Industrial sites
• Enable proactive customer communication by providing reliable, consolidated, and shared information.
• Reduce reactive, fragmented, and contradictory messaging by establishing a single source of truth.
• Contribute to improving customer confidence and operational credibility through data-driven communication.

• Master’s degree required.
• Engineering degree or master’s with a strong focus on:
• Data analytics,
• Information systems,

• Strong proficiency in Microsoft 365. • Power BI: data modeling, visualization, basic DAX. • Power Automate: workflow automation. • Advanced Excel skills (Power Query, data models) .
• Solid understanding of business processes such as order-to-cash, backlog management, lead times, and prioritization

Profil recherché

• Master’s degree required.
• Engineering degree or master’s with a strong focus on:
• Data analytics,
• Information systems,

• Strong proficiency in Microsoft 365. • Power BI: data modeling, visualization, basic DAX. • Power Automate: workflow automation. • Advanced Excel skills (Power Query, data models) .
• Solid understanding of business processes such as order-to-cash, backlog management, lead times, and prioritization