Présentation de la société : L'AIR LIQUIDE SOCIETE ANONYME POUR L'ETUDE ET L'EXPLOITATION DES PROCEDES GEORGES CLAUDE
A world leader in gases, technologies and services for Industry and Health.From gas cylinders to smartphones, oil refineries to the food industry, Air Liquide is present, everyday, in the lives of millions of customers and patients and thus, millions of consumers around the world
Missions
The Customer Loyalty Department (CLD) in Iberia is a dynamic team of approximately 50 collaborators, in charge of governing and ensuring the coherence of processes for both back-office teams (client management and billing) and front-office teams (customer service and support) .The team, composed of Spanish and Portuguese members based in different sites, works across both the front office, which handles direct customer interaction, and the back office, which manages the administrative and operational tasks that support the customer experience.
The department focuses on continuous improvement, resolving customer incidents, and ensuring a quality customer experience.
In addition, it acts as a key liaison with other company areas such as commercial, logistics, operations, IT, etc.
The entity is currently undergoing a significant transformation due to a merger between its Industrial and Medicinal business lines, as well as the future and progressive integration of AI into our processes.
The VIE will assist in reviewing, updating, and documenting business processes, identifying ways to streamline tasks, and ensuring work standards are consistently applied. They will also help prepare training materials for the team and contribute to maintaining key knowledge within the department.
Process Support & Documentation:
- Assist in the review and updating of front and back-office process documentation and procedures.
- Support in identifying non-value-added tasks to streamline processes.
- Contribute to ensuring process coherence and the application of work standards.
- Assist in identifying and documenting best practices within the team.
- Coordinate with different CLD activities for the analysis and definition of flows, specifically by participating in meetings and supporting the collection of information from key stakeholders to map out and define processes.
- Support the team in preparing training materials for new tools and processes.
- Contribute to maintaining knowledge and control over the use of work standards.
Profil recherché
Required Qualifications And CompetenciesEducation:
Master Degree (Engineering, Communication, Business Administration)
Soft and Hard Skills
Must have:
Soft Skills:
- Proactivity & Initiative: The ability to take initiative and seek out tasks without being told.
- Adaptability: Being flexible and able to adjust to a changing environment (due to the merger and AI integration) .
- Teamwork: The capacity to collaborate effectively with team members and other departments.
- Communication Skills: Clear and effective communication to understand tasks and report progress.
- General computer literacy, including proficiency in Google Workspace (Google Docs, Google Sheets, Google Slides)
Soft Skills:
- Problem-Solving: A foundational ability to think critically and assist in resolving minor issues.
- Attention to Detail: Meticulousness is key for tasks involving documentation and data analysis.
- Willingness to Learn: A strong desire to acquire new knowledge and skills.
- Skills in automation and digitalization
- Proficiency in available IT tools (e.g., SF.com, Power BI, SAP)
- Understanding of ERP and CRM flows
- Knowledge of project methodologies
- Data handling and analysis
English fluency is Must have
Spanish is Must have
Portuguese is Nice to have
Additional information
Please send your CV and motivation letter in English!
Position open only for candidates eligible to the VIE program. Therefore, only the applicants meeting the requirements of the French V.I.E program will be taken into consideration. Please visit this website for more information about these requirements:
https://mon-vie-via.businessfrance.fr/en/what-is-the-vie-french-international-internship-program