Présentation de la société : FORVIA FAURECIA
With 248 industrial sites, 37 R&D centers and 100, 000 employees in 37 countries, Faurecia is one of the world's top ten automotive suppliers.Faurecia's mission is to develop technologies for Sustainable Mobility and create personalized experiences for the Cockpit of the Future. At the same time, we offer solutions to meet the challenges of future generations, in line with our convictions.
As a leader in our four activities, Seating, Clean Mobility, Interiors and Clarion Electronics, we wo
Missions
Présentation de la société :FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.
With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157, 000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.
In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.
As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.
Poste et missions :
Your mission, roles and responsibilities
Provide Level 1 IT Support : Assist users with shop floor and Manufacturing Execution Systems issues; escalate to Level 2 or 3 when needed.
Manage Hardware and Software Issues: Troubleshoot and replace hardware; support users with MS Office and PC-related problems.
System Maintenance: Handle server disk space, OS patching, and ensure system backups are functioning properly.
User Support and Ticketing: Create, manage, and escalate support tickets via FITS Help Desk system.
Device Setup and Distribution: Prepare and distribute desktops/laptops; perform basic network troubleshooting.
Support Critical Applications: Provide 1st and 2nd level support for key applications (ERP, Supplier Kanban, TCO) and local IT incidents.
Project Implementation: Support the deployment of new local applications and infrastructure projects.
Continuous Improvement: Implement enhancements to existing systems and ensure user ownership through training and procedures.
Communication and Coordination: Participate in daily plant meetings, communicate with plant management, and align with IT teams.
Compliance and Ethics: Apply company standards and policies (IT security, hardware/software compliance, ethics, safety, etc.) .
Profil recherché
Your profile and competencies to succeedYou have strong troubleshooting skills and know when to escalate issues.
You are customer-oriented and have excellent interpersonal and communication skills.
You are familiar with Microsoft Windows environments (Win7, Win10, Server 2012/2016/2019) .
You are comfortable using Microsoft Office 2016 and Office 365.
You have a good understanding of PC and server hardware/software.
You are interested in or have experience with shop floor systems (e.g., sequencing, traceability) .
You have some knowledge or training in Cisco networking (a plus) .
You are familiar with SAP or eager to learn.
You are fluent in English, both written and spoken.
You are organized, proactive, and able to work in a multicultural team