Présentation de la société : IDEMIA FRANCE
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies.Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.
In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance
Missions
IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions.Our 10, 000 employees make it their mission to unlock safer and easier ways to pay and connect.
For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use.
We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance.
Our ultra-secure suite of products and services adopt a client-centric approach ? guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.
Join us to discover a dynamic and exciting world where your expertise can make a difference.
We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities.
Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.
Purpose:
As a Customer Service Executive Plus, you'll serve as a vital link between our clients and internal teams, ensuring seamless communication and exceptional service delivery.
This entry-level position is designed for recent graduates eager to embark on a career that blends customer service, account management, and sales support.
You'll receive comprehensive training and mentorship to develop the skills necessary for success in this multifaceted role
Key Missions:
Customer Service
Respond promptly and professionally to client inquiries via phone, email, and chat
Assist in resolving basic issues or escalate complex problems to senior team members
Maintain accurate records of client interactions and transactions
Coordinate with internal departments to fulfill client requests efficiently
Account Management Support
Support account managers in maintaining strong relationships with clients
Potentially take on direct Account Management responsibilities
Help prepare client reports, presentations, and documentation
Monitor client accounts to ensure satisfaction and identify areas for improvement
Assist in the development and implementation of account plans
Sales Support
Identify opportunities to upsell or cross-sell services to existing clients
Participate in sales meetings and training sessions to understand product offerings
Help track sales metrics and prepare performance reports
Assist in the preparation of sales proposals and contracts
Administrative Tasks
Manage and update client information in the Customer Relationship Management (CRM) system
Assist in processing orders, invoices, and other documentation
Ensure compliance with company policies and procedures
Contribute to the development of customer service protocols and guidelines
Profil recherché
Education: Bachelor’s degree in Business, Marketing, or a related fieldEnglish mandatory
Strong communication skills, both written and verbal
Basic understanding of customer service principles and sales processes
Eagerness to learn and grow within the company
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and manage time effectively
Positive attitude and a team-oriented mindset
Presentation Skills, communication/influencing skills
Experience with financial services products and services
Experience with CRM systems
Strong analytical and problem-solving skills
Ability to work independently and as part of a team