Présentation de la société : ALSTOM TRANSPORT SA
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Alstom’s products portfolio ranges from high-speed trains, metros, monorail and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Headquartered in France, Alstom is now present in 64 countries and employs more than 70, 000 people. www.alstom.comMissions
Présentation de la société :Location: Berlin, DE
Company: Alstom
Req ID: 489539
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Poste et missions :
Purpose of the job:
- Lead and manage the development of a value calculator and consolidate value-based use cases library for digital offerings.
- Lead development of Service Level Agreements (SLA) definitions, standards and KPIs.
- Perform a coordination role for internal stakeholders related to SLA levels and Value calculator.
- Support the Sales, marketing and tender teams in the go-to-market with development of SLA levels, value calculator and their use cases approach in order to deliver a competitive proposal.
Value Calculator:
- Develop a library of Digital uses cases oriented toward bringing value to end customers
- Develop a value creation framework along with a calculator to quantify and qualify customer benefits
- Define customer value from a qualitative point of view through pre-defined checklist or questionnaire
Being an ambassador for digital use cases and value creation and value calculator in the organisation
SLA Development:
Develop SLA levels (bronze, silver, gold, platinum) along with defined KPIs (response time..etc)
Develop a library of Digital uses cases oriented toward bringing value to end customers
Being an ambassador for the Digital Solutions portfolio;
Lead regular meetings with internal stakeholders.
Prepare and update governance reports on SLA development.
Support in the definition of the operating model to operate IT service management processes during SLA execution.
Digital Offering:
- Map use cases to different SLA levels with quantified value-added benefits
- Being an ambassador for the DS portfolio and digital offering.
- Coordinate and liaise with central teams on Services Digital offering from marketing to solutions owners.
- Perform market and competition analysis around Digital SLAs and SaaS offering for Railways.
- Prepare and update governance reports for each monthly to give visibility on progress and market update.
- Use cases library structure and value calculator efficiency
REX from sales and bid team
Profil recherché
Educational Requirements:- University degree in Engineering or Business Discipline
Mandatory:
- Knowledge of IT Service Management processes
- Experience of services/ digital business models and value creation frameworks
- Expertise in Excel
- Knowledge of public railway tenders
- Experience in digital transformation of an industrial company
- Experience of Digital offerings in a Start-up environment
- Problem solving capacity
- Self-motivated
- Attention to detail
- Ability to work independently
- Effective, professional interpersonal skills including communication.
- Strong team player
- Good understanding for IT service management (preferably ITIL processes) .
- Knowledge of SaaS / PaaS / Managed Services business models and costing.
- Business acumen
- Good analytical skills and structured approach.
- Proven track record of working with Excel.
- Very good English skills.
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone