Présentation de la société : AMARIS FRANCE SAS
Amaris Consulting, Part of Mantu Group is an independent technology consulting firm founded in 2007. From the very beginning, Amaris Consulting has been supporting businesses by providing tailored expertise and innovative solutions to drive their technological projects forward.Mantu Group brings together expert and complementary brands, enabling the group to address the full spectrum of business transformation challenges.
Today, Mantu brings together 9 specialized brands — Amaris Consulting, LittleBig Connection, Valuement, Revibe, Arneo, Epoka, Portalia, Wemean, and Novelab, working across four key areas of expertise: Leadership & Advocacy, Technology, Digital Marketing & Experience and Total Talent Management
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12, 000 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
Learn more about us : https://mantu.com/we-are-mantu
Missions
Présentation de la société :Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.
LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
- Over 500, 000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile.
- The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc.)
Are you ready for the adventure?
Why join LittleBig Connection?
Thrive in the new digital business world
Lead high value-added strategic projects with a concrete business impact
Experience working in a young and international atmosphere, with colleagues on all 5 continents
Benefit from a flexible work environment with remote working options
Access a variety of training courses and continuously improve your skills
Take part in the events organized by our LittleBig Crew: work socials team building events… moments you won't want to miss!
Poste et missions :
You will join our teams in Barcelona as a Customer Success Specialist to play a key role in ensuring the continued success and development of our rapidly growing customer base.
Our Customer Success team is founded on the principle that successful customers will continue to grow with us. As a Customer Success Specialist, you will help your assigned accounts achieve success by promoting the effective use of our platform features and ensuring they see the long-term value we provide. Your efforts and strategies will directly contribute to revenue growth.
Your LittleBig responsibilities :
1. Client Relationship (40%)
Host meetings to review progress, address concerns, and ensure effective coordination between client and LB teams.
Develop strong client relationships and engage key stakeholders.
Ensure contract compliance and handle any issues related to commitments.
2. Consulting & Guidance (20%)
Provide best practice advice to optimize procurement processes and configurations.
Guide clients in leveraging LB procurement data for better insights.
Offer recommendations to improve client outcomes through strategic use of LB tools.
3. Product Fit (20%)
Create and implement success plans to align LB products with client goals.
Coordinate feature rollouts and ensure proper client training.
Gather and act on feedback for product enhancements.
4. Business Protection & Development (20%)
Identify expansion opportunities and areas for upselling.
Create plans to support activity growth and retention of client accounts.
Design strategies for client adoption and churn prevention.
Profil recherché
Candidate Profile :Experience in Customer Success, with at least 4 years in a similar role.
Proven B2B Account coordination experience at the enterprise level.
Fluent in French and English.
Expertise in project coordination and stakeholder engagement within large organizations.
Strong problem-solving skills and ability to handle complexity.
Curious and eager to learn SaaS product features in detail.
Skilled in cross-functional collaboration and able to drive change effectively.
We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply! We look forward to meeting you ? ?
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics